An object on a custom form (most likely a bitmap) could not be converted
A picture or graphic embedded in a Sage 50 custom form was skipped during conversion to QuickBooks.
When you see “During conversion, an object on a custom form (most likely a bitmap) could not be converted,” the conversion tool is telling you that a graphical element on one of your custom Sage 50 forms, typically a logo image, could not be carried over to QuickBooks. Your financial data, transactions, and lists are not the problem here. The issue is limited to a decorative or branding element on an invoice, statement, or other custom form template.
What this means in practice
QuickBooks and Sage 50 handle custom form layouts differently. Sage 50 stores form graphics in a way that the conversion process cannot always read or map. When the converter encounters one of these embedded objects and cannot translate it, it skips that single element and continues with the rest of the conversion. The form itself and all of its data fields should still come through; only the image is missing.
Check whether the conversion otherwise succeeded
In most cases this message is informational rather than fatal. After the conversion finishes, open the converted QuickBooks company file and review your custom form templates. If your transactions, customer and vendor lists, account balances, and historical data all look correct, the only thing you need to address is re-adding the missing logo or graphic to the form layout in QuickBooks.
Re-apply the image in QuickBooks
The simplest fix is to locate the original image file on your computer, open the custom form template in QuickBooks, and add the image directly. QuickBooks lets you import common image formats for logos and form backgrounds. If you have the original artwork file, this takes only a moment in the QuickBooks layout designer.
If more than the image is missing
Sometimes this message appears alongside broader conversion problems, especially when the Sage 50 file has damaged form definitions or corrupted internal objects. If you notice that form layouts, custom fields, or transaction data also failed to come through, the underlying Sage 50 file may need repair before a clean conversion can run. In that situation, it is worth having the file evaluated rather than attempting repeated conversions, since each partial run can make it harder to identify what originally went wrong.
When to get help
If the message is the only issue and your data converted cleanly, re-adding the logo yourself is the fastest path forward. If you are seeing multiple conversion errors, or if the converted file is missing transactions or has unbalanced accounts, the file likely needs professional attention. Our engineers can evaluate the Sage 50 file, repair damaged objects, and perform a Sage 50 to QuickBooks conversion that preserves your data and form layouts as completely as possible. The cost and turnaround depend on the size and condition of the file, so we offer a free evaluation and quote before any work begins.