Sage Conversion Questions
Sage Conversion Questions
Short, direct answers to the questions we're asked most about Sage to QuickBooks conversions and Sage 50 Quantum downgrades.
The database engine timed out while serving the connection" in Sage 50
Sage 50's database engine gave up waiting on a request, usually because the company file is slow, locked, or damaged.
Sage 50Sage 50: "the current company is not the parent company, the accounts cannot be mapped
Sage 50 is refusing to map accounts because you are working in a child company rather than the parent of the group.
Sage 50Sage 50 "serialized items that were not serialized when the transaction was entered
Sage 50 blocks the reversal because the items gained serial tracking after the sale, so the original entry has no serial data.
Sage 50Sage 50 "company database could not be found, or the database engine is not running
Sage 50 cannot reach the database behind your company file, so the transaction is refused until the connection is restored.
Sage 50Reached the maximum number of locks" Sage 50 error explained
Sage 50 is telling you it has run out of internal locks on the database, usually because the company file is too large or busy.
Sage 50Pending or failed transactions" blocks starting a new year in Sage 50
The message means Sage 50 will not roll the year forward until unfinished or rejected transactions are cleared from the data.
Sage 50Other users currently have this company open in multi-user mode" explained
Sage 50 is telling you someone else has the company open, so it will not let you switch to single-user mode.
Sage 50One or more of the serialized units are no longer in inventory" (Sage 50)
Sage 50 cannot complete a serialized-inventory transaction because the serial numbers it expects are missing from stock.
Sage 50Obsolete version of Sage 50" file cannot be opened
Your Sage 50 company file was written by an older release than the one installed, and the software refuses to open it.
Sage 50Maximum number of connections has already been reached" in Sage 50
Sage 50 cannot open your company file because too many users or sessions already hold connections to the database engine.
ConversionHow many years of history should I convert from Sage 50 to QuickBooks?
Most businesses convert two full years plus the current year; full history is possible but usually costs you speed for little gain.
Sage 50Debit card transactions cannot be refunded in multi-user mode" in Sage 50
The message means Sage 50 is blocking a debit card refund while other users have the company file open, not that the refund is impossible.